SN
Sinazo N

1 reviews | Active since Jul 2019

30 Jan 2025, 17:06

Empty promises and poor service.

They promised us free bag with sweat towels if we do the 24 sessions, the day I completed my sessions, they said I should come the following day, because on their system it doesn’t reflect, I came on the following, the guy that was by the desk, said I must come when I am done with my gym. When I was done, and about to go home, I went again, they told me they out of stock, I feel like they playing my mind🤞🏿

0
Replies (1)
Planet Fitness
Planet Fitness's reply03 Feb 2025, 08:57
Official
Good day Sinazo, 

Thank you for reaching out. We've logged a ticket and escalated it to our team for assistance. 
Thank you for being so patient. 

Best regards,
Planet Fitness Team.