Employee Conduct

<p>I am writing to complain about the unprofessinal conduct of an employee of yours. Her name is Cindy worked night shift on Wednesday, 25 May 2016 at the Rosebank branch of your company</p> <p>Let me start of by explaining what happened. On arriving at the gym I was told the gym had no water, an issue I should be complaining about but such was Cindy's appaulling conduct I am actually going to let that one go. I went to buy some water and juice from the in house shop but I made the admitted mistake of leaping over the barrier instead of using the turn style because:</p> <p>1. It was nearer for me and I needed to reach the card swiping mechanism.<br /> 2. Using the turnstyles means the inconvenience of having to be electronically let in again because I alway leave my tag in the locker.<br /> <br /> When I lept back over the barrier Cindy rudely shouted at me not to do what I was doing as though I was her child. No professionalism whatsoever. Not as a client as a loyal client of Planet Fitness. She spoke to me as though I was somehow employed by her and she pays my salary. I have never been subject to such treatment in all my years as a member of Planet Fitness. When an employee with no regard for the impression she gives the Planet Fitness brand will make me feel uncomfortable in a space I come to relax and feel good.<br /> <br /> She did not even apologize for her conduct. This is the same employee who had a noticeable body odour indicating she did not apply deodorant I must add. All the other employees right down to the cleaners emitted no odour but last night she did. <br /> <br /> I went back to reprimand her myself verbally but I woke up this morning and I am simply not satiated with the whole ordeal. This is why I am escalating this and I need for her to be reprimanded and offer an apology. She must be professional full stop. She was right I admit but do not belittle a client.<br /><br /></p>