Elevate membership - signed up and cannot book

Good day

I am actually really frustrated with this whole Elevate membership story. I really want the membership and I think it’s a great thing but your app still does not let me book sessions. Today I could not book an additional recovery session because the app doesn’t work and only your manager can manually book me in and she was on a break. I understand you are short staffed but then you shouldn’t sign me up for an upgraded contract when your infrastructure is not in place. I also cannot book a reformer class at Hazelwood because the app doesnt work. Olympus also doesn’t have reformer yet. So I have upgraded this membership - I can’t book recovery at Olympus and I can’t book reformer at a dual club. What is the point of this then? Lesego was very quick to sign me up but how can you sign up people when they can’t even book. And then I’m told I need to come in and hopefully the manager can manually book me in. Firstly that’s ridiculous. Secondly I PAY for this so why is it such an issue for the manager to manually book me in?

No this is actually *******. I love the concept but you are very quick to take my money and sign people up and you don’t have your ducks in a row. I want an answer as to when you plan on resolving this - else I would like to cancel my membership and move to Virgin Active Menlyn Maine. I might as well go a club that does things properly even if it’s more expensive and far away. This is really frustrating for me and I am very disappointed.