****ED OFF MEMBER

My Name Is Angelique, ***.

I went to the branch in Rangeview in Valley View, where I workout to inquire if i coud freeze my account. I was told yes I can, I then asked the lady at reception for how long can I freeze my account? She rep**** "6 Months" she gave me the email of Planet Fitness customer care. I then sent them an email asking them to please freeze my account? On the 23/09/2020 I received an Email saying my account can be frozen only for 2 months AT NO COST!!! I then requested that my account be frozen. Then yesterday on the 06/10/2020 I received a phone call and the woman that contacted me from Planet Fitness Customer Care mentioned that I had to pay over R700 to freeze my account, so I went off at her. I told her I cannot workout with a mask on and refuse to. and I have put a stop order so they can not debit my account. I refuse to pay for my for my account just to be frozen and I'm not using my membership. and as long as I do not go to Gym during this period of Covid I refuse to pay. I only get a disability grant from SASSA but it gets debited from my Fiance's account and I have told him to revers all payments. THIS IS UNACCEPTABLE AND I REFUSE TO PAY FOR GYM DURING THE TIME OF COVID AND WHILE WE HAVE TO WHERE MASKS.