****ed experience so far

Can someone explain to me how I am suffering to get a down grade done from planet fitness greenstone when I was told in the beginning I could downgrade anytime, from the first debit order I was given the run around from club to customer care, I have made 3 to 4 calls in total and I have visited the club on numerous occasions to get this done and no1 helped me, I made 2 calls this week…. You have records, 1 person tells me to pay the outstanding balance plus the penalty fee of R200 and I paid the balance of R760 brigning the total to 960 because of your poor delayed communication previously I was not sure what amount to deposit into my discovery bank app because im also new to it and the debit order went off because of this delayed communication my request was never escalated to anyone after going there a million times after requesting a downgrade…. I was told to pay this amount which I did yesterday and then going forward I will pay R287 or so, I made another call today to confirm the downgrade and confirm payment and im told it will be in effect from the 1st of June and im expected to pay 750 again on the 1st of May, THIS IS PURE BULL****…. This is not on, This is *******!!!!!!!! why am i suffering for delayed communication and no proper feedback in time?? The 1 call who told me to make these payments said from the 1st of May i will be paying R287, today i am told im only paying that from the 1st of June, this is not fair at all, when i go to the club the system says i cant downgrade due to some Vatality whatever issue, then someone tells me another thing, customer care tells me something else...