Dysfunctional and broken equipment. Poor toilet/ change room hygiene.

I have been a member at Planet Fitness Just Gym branch in Glenanda for a number of years, initially 3 years a few years back and more recently since 2025. And the gym has unfortunately never been managed and run properly. Non-functional and unsafe equipment, broken toilets/ leaking & blocked urinals, unhygienic change room/ toilet conditions. And the attitude of the management team has always been the same, a complete lack of respect and total disregard for the members and their complaints/ concerns about their health and safety. The final straw for me was when I positioned myself on a stomach exercise bench to find out the back rest was loose with only one bolt holding it in place, which supports your full body weight while you lay down - very unsafe! Then I made my way to a seated calve exercise machine, while unpacking weight plates off the machine it came apart and 35kgs of weight plates fell on my foot/ ankle. Grounds for legal action against the club and the Planet fitness franchise, but in trying to be a reasonable person I opted for a more amicable course of action. Because my safety and health were in jeopardy, Planet Fitness was in breach of their contractual obligations as well as operating in contradiction to the customer consumer protection act, as well as the governmental Occupational Health and Safety Act regulations. So I made the decision to terminate the contract before the full contract term was reached and seek out another gym facility with safe and fully functional equipment in hygienic conditions. After I submitted *** to cancel my contract with immediate effect, I made a follow up call to the customer care line at the head office and after explaining the reasons for my immediate cancellation of the contract, the consultant, Njabulo simply told me that I was liable for the early cancellation fee and that I had 72hours to pay. He stated that he had escalated the issue to a team which would need to do an investigation of the conditions at the gym, but reminded me that I was still liable for the cancellation fee which needed to be paid within 72 working hours, otherwise they would just continue to debit my account. Njabulo said he would provide me with feedback regarding the investigation of the conditions at the Glenanda club, of which I received a call 3 days later with him relaying an email that was received by him, from the Glenanda club manager, basically denying my experience. The glenanda club manager didn't even have the decency to contact me directly! Clearly the lack of respect and blatant disregard for club members runs throughout the franchise! The ethical action for the Planet Fitness organization would be to formally apologize for the lack of safe operational equipment and poor hygienic conditions of their club and accommodate my request to leave their club, not to incur further costs for the clearly dissatisfied consumer and look for ways to brush off the customers complaints, which is obviously the way all planet fitness employees are trained to treat gym members. My sincere advice: anyone considering joining Planet Fitness - Just Gym Glenanda, please save yourself from an unsafe, unhygienic club member experience!