Duplication of Membership

Planet fitness, has proven without reasonable doubt that customer service is not a priority to them, in May I went to gym only to find that they say my membership is cancelled indefinitely without notice, Surprisingly, momentum is the one who is administrating my membership to them according to their Service level agreement, Frustrated as I was I call momentum to verify the matter only to find that fault is with Planet Fitness, going back to them & give them feedback from momentum, The sales manager said he will look into the matter but never did, seeing the matter has taken weeks without positive outcomes, when following-up the matter I was told in the meantime they will let me sign new application & that will never affect my premiums nor my account, the matter has been referred to head office, seeing that the matter is dragging too long, I took an initiative to call Planet Fitness call centre on 16/7/2018 and was provided with the reference no: ********** and told that the matter will be resolved in 72 hours, however, 72 hours came and pass and I called to follow-up on the 23/7/2018 only to be told that the matter has been escalated to the branch, the branch said my query has been referred to head office now who is fooling who? To this date, momentum is paying my premium to them & they also trying to debit my account monthly, now I’ve started getting sms’s stating I’m in arrears with my premium clearly planet fitness is got two hands but right hand don’t know what left hand does, 1. My credit profile reflect I’m at default with Planet Fitness, 2. My account is incurring fees on reversing the premiums on month to month, 3 In Term of Consumer Protection Act 68 of 2008, my rights has been infringed, 4. In terms of N.c.a Act 34 of 2005, Planet Fitness has reflected my credit profile as defaulter on related bureau wrongly, thus I have emailed these four point to my attorney to expand and give me advice without prejudice.