Double standards

I joined Planet Fitness on 27 March 2014,there was a promotion running at that time where I paid a certain amount for 12 months. According to their contract communication was supposed to be sent to me 40 days prior to my contract lapsing and inform me of the expiration and what the new premiums would be should I choose to continue with them.Which they never did,instead they went on to deduct monthly fees. I called in on 2 April 2015 informing them that I was not aware that the contract just goes into auto renewal without any communication whatsoever and asked to cancel. I spoke to Patricia Nala on that day and she failed to inform me of serving notice. Now after another deduction I called in today and im told that my membership cancellation has been recorded for the 31 st May but I sent the request on 2 April?<br> First of all they did not keep to their end of the agreement by sending written communication before my contract expired. I just want this contract to be cancelled and I want my money back.