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johlene W

1 reviews | Active since Mar 2015

01 Mar 2016, 10:45

Double debit - shocking service

I have been a Planet fitness member - at their Premium club in Sandton and I pay R 799.00 per month, they FAILED TO DEBIT me in February 2016, after numerous calls and emails to them - then they said they will waive the fee and only charge once R 799.00 - o NO THEY DID NOT KEEP THEIR WORD - they deducted <br> R 1618.00 for my account in a period of 2 days!!!<br> And on top of this I am now a Discovery member - STILL RECEIVE no discount still paying the FULL AMOUNT.<br> This is unacceptable, I have had problems with this gym from day one and I am there 4 times a week with a personal trainer.!!!!!

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Replies (1)
Planet Fitness
Planet Fitness's reply02 Mar 2016, 11:13
Official
Hello Johlene1,

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness