wW
wendy W

1 reviews | Active since May 2016

30 May 2016, 11:40

Double Debit Order since we joined Discovery Membership in January

<p>Having been on hold for 30 minutes with Planet Fitness my query has still not been resolved. We paid our Discovery Activation Fee in January of R1500. Since then Planet Fitness has debited my account twice for two different amounts. I have been struggling to sort out this issue with the call centre for the past 3 months. I have been told on separate occasions that my issue will be escalated to the Central Admin Department. Again after holding for 30 minutes and speaking to a consultant which told me the exact same story I am certain that my issue will not be resolved. I demand that Planet Fitness resolve this issue ASAP. I have consulted with my attorneys and will summons Planet Fitness to refund the money that was taken off my account without authority.<br /> <br /> Planet Fitness debited my account with R169 + R74.75 with an additional amount in May of R50. Therefore based on the ******* deductions of my account Planet Fitness owes me an amount of R895</p> <p> </p> <p>Further action regarding this account will be taken if Planet Fitness doesn't get back to me.</p>

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Replies (2)
Planet Fitness
Planet Fitness's reply31 May 2016, 06:48
Official

Dear Member

We thank you for contacting us with regards to your query.

One of our member respondents will be contact to assist you further.

Yours In Fitness

wW
wendy W's update31 May 2016, 07:02
Reviewer Update
I have noticed on all your replies that this automated email is sent to your clients. I would like to know when this matter will be resolved? Wendy