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RAMONDE A

1 reviews | Active since Nov 2016

19 Jun 2025, 21:04

DOUBLE DEBIT ORDER NOT DEBITED THAT WAS NOT AUTHORIZEDD

On 25 April 2025, Platnet fitness debited my husband account with an extra R900, so he paid his monthly fee and the R900. We laid complaint. Was not resolved.

On 25 May 2025 another R900 was debited plus our monthly fees. We laid our complaint. Up until today we have not received OUR HARD EARNED CASH BACK THAT PLANET FITNESS JUST TOOK FROM US. This is money that is not just laying around in our bank accounts to be taken.

My husband keeps calling after them to follow up. On 18 June 2025 he calls them again..he then asks to speak to a manager. Apparently you cant speak to a manager. Mind you its our money that they took but we cant speak to a manager. After demanding to speak to a manager they put the call through to the manager and how conveniently call gets cut off. AT PLANET FITNESS PLEASE GIVE BACK WHAT DOES NOT BELONG TO YOU AS THIS IS OUR BREAD AND BUTTER. WE AS CLIENTS PAY YOUR SALARY AND THIS IS THE PATHETIC SERVICE YOU PROVIDE TO US

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Replies (2)
RA
RAMONDE A's update19 Jun 2025, 21:11
Reviewer Update
Apologies, DOUBLE DEBIT ORDER WE DID NOT AUTHORIZE
Planet Fitness
Planet Fitness's reply13 Jul 2025, 12:04
Official
Hi Ramonde,
Thank you for reaching out and for bringing this matter to our attention. 
We sincerely apologise for the frustration and inconvenience caused by the repeated billing issues and the lack of resolution you have experienced. We understand how important this matter is and deeply regret any distress it has caused you and your husband. 
Please be assured that we are looking into the membership account and the associated charges as a matter of priority. We are committed to resolving this issue and will revert with feedback and next steps as soon as possible. 
We appreciate your patience and understanding, and we will be in touch shortly. 

The Planet Fitness Team 💙