Double Debit / Lack of explanation on contract

<p>I went to planetfitness Jubilee Mall (Hammanskraal) with a 7 day trial voucher...And i enjoyed the experience.The staff was super friendly..They facility is clean...Equipment is enough ...So i decided to get a full membership with the...</p> <p> </p> <p>i remember the day i got my membership : i called the call centre in the morning and had a consultant explaining to me regarding the options they had. So i saw it fitting to get a membership..</p> <p> </p> <p>I went into the outlet and had a consultant to assist me with regards to the membership..Very friendly and polite of him..According to my knowledge they joining fee was R200 however on that day they were running specials and i only paid R100 (Joining fee) ...When i got home and read the contract -Joining fee was R0.00 And the R100.00 was/is for the tag --I fail to understand why incorrect information was given out to me..And how many other clients were told the same story ..</p> <p> </p> <p>I decided to get a national membership with the gym due to the fact that i dont work at one place all the time ..So i went to the Sterland outlet in Pretoria ..Shock of my life when i walked into the change rooms and noticed that some of the lockers are not working..They are broken ..It made me question the state of security in that place..How do i know that even when locked up..Someone will not break down the locker and ***** my staff..</p> <p> </p> <p>Then decided it would be better if i just go back to the outlet of origination..Things are/were fine until the 28th a debit went off my account..The agreement on the contract stated a debit order date is the 1st of each month..So i assumed they took they debit before time..The 1st of March was suprised to wake up to another debit on my account..So i called the call centre to log a quiery: The consultant was not "that friendly" or informative as i explained my problem the only thing i was told is : I will log a complain and you will be called within 48hours ..2 days later ..No phone call..Nothing from the manager ..48 hours has passed.Counting down i am standing on the 51st hour and no one hasmade any communication with me.</p> <p> </p> <p>I really enjoy working out at planetfitness as fitness is one of my primary goals this year however if this will be the case..You will have very unhappy clients coming through on basis that they are binded by the contract..</p> <p>'</p> <p>I have decided to take actions my self regarding this matter and hopefully will hear from "Management" soon..</p>