KM
Koki M
1 reviews | Active since Oct 2017
25 Aug 2024, 05:03
Double debit
I joined PF Bedfordview in July. Prior to signing up, the consultant I spoke to said I wouldn't have to pay the membership fee for that month. Today, I was charged twice. Why? I want the one fee refunded to me because nowhere did I agree to be debited twice. Fix this and give me my money back
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Replies (2)
Planet Fitness's replyOfficial
26 Aug 2024, 10:48Hi Kokie,
Thank you for reaching out. We apologize for the inconvenience caused. Our team is investigating the issue and will provide feedback in a timely manner. Thank you for your patience.
Best regards,
Planet Fitness team.
Thank you for reaching out. We apologize for the inconvenience caused. Our team is investigating the issue and will provide feedback in a timely manner. Thank you for your patience.
Best regards,
Planet Fitness team.
Planet Fitness's reply26 Aug 2024, 10:48
Official
Hi Kokie,
Thank you for reaching out. We apologize for the inconvenience caused. Our team is investigating the issue and will provide feedback in a timely manner. Thank you for your patience.
Best regards,
Planet Fitness team.
Thank you for reaching out. We apologize for the inconvenience caused. Our team is investigating the issue and will provide feedback in a timely manner. Thank you for your patience.
Best regards,
Planet Fitness team.
KM
Koki M's updateReviewer Update
26 Sept 2024, 05:51I was told my account would be credited and therefore, no debit order would go off this month. This didn't happen.
I'd like my money to be refunded within the next 7 business days. It isn't fair that one has to make alternative plans because your team decided to ***** around with my funds
I'd like my money to be refunded within the next 7 business days. It isn't fair that one has to make alternative plans because your team decided to ***** around with my funds
KM
Koki M's update26 Sept 2024, 05:51
Reviewer Update
I was told my account would be credited and therefore, no debit order would go off this month. This didn't happen.
I'd like my money to be refunded within the next 7 business days. It isn't fair that one has to make alternative plans because your team decided to ***** around with my funds
I'd like my money to be refunded within the next 7 business days. It isn't fair that one has to make alternative plans because your team decided to ***** around with my funds