Double Debit, Blocked Access, and Horrible Service – I’m Done with Planet Fitness

Planet Fitness has completely lost my trust. My normal gym fee was deducted on 31 May 2025, and then they still debited me R393.32 on 2 June — a random amount, not matching my usual fee, and with zero explanation.

I called their support line, and the woman I spoke to was rude and unhelpful. She promised a refund, but today is the 17th of June and still nothing — no money back, no follow-up, and I didn’t even get a call reference number for either of my support calls. Today, when I called again, the guy just hung up and didn’t even bother to call back.

To make things worse, even after my account was paid in full, I couldn’t enter the gym the next day because they claimed my account was in arrears. The problem? They said my banking details were incorrect — even though I’ve been paying with the same bank account for almost a year without a single issue or change. It’s absolutely ridiculous.

This is hands-down one of the worst customer service experiences I’ve had, and once my contract is up, I will definitely be cancelling my membership.