Double Debit and No REFUND!

After being double charged, I was quick to notify them and request a Refund on the 3rd of May, I had attempted to contact them on the 2nd of May already but I assume everyone got a long weekend as no one answered until the 3rd.

At first I was told not to worry the refund will be processed ASAP, After a week of not seeing my money back I called again and was told that there is a 14 Working Day waiting period AND they only loaded refunds on a Friday. So I was assured that the money would be back in my account by the 25th of May - Great!

TODAY THE 25th OF MAY surprise surprise....... NOTHING!!! I had to phone AGAIN and this time was told that the systems were down so they are only loading the refund today and the money will only reflect on the 1st of JUNE. I was told that they could always offer me the option of crediting the money and then that way on the first of June they would not debit me again however I do not accept.

I have a budget that I work with, you took R400 out of that budget and have taken 22 Days to inform me that you didnt plan on giving it back to me in the first place.

I am disgusted in your ethics Planet Fitness.