Double debit

My debit order is on the 25th of every month, they debited my monthly premium on the on the 25 of January 2016 and to my shock they debited it again on the 2nd of February 2016. Been trying trying to get hold of the contact center for an hour now can't get hold of anyone been trying to call them since 9:00 am till now can't seem to get any agent to pick up; called the head office and the receptionist said she cannot assist me or put me through to anyone who can assist me, and this is not the first time this is happening and if I go reverse the money it will have a negative effect on my credit score like it did before. Like how can you debit on the 25th and debit again on the 2nd of the following month.<br> <br> I really really regret signing up with Planet fitness and wouldn't advice anyone to sign up with them; the service is very poor; Can't wait to cancel my contract with them; I'm sick and tired of this kind of treatment.