EB
Esther B
1 reviews | Active since Jun 2013
12 Jan 2024, 20:29
Double billed for Sanlam Reality and my query taking long
I was double billed for Sanlam Reality on 23 Dec for 487.50. So I reversed the transaction because I have fully paid Sanlam Reality activation in 2 instalments, on 19. Sept plus on 14 October.
I can't access gym unless I sing this sob story and it's been tiring. Lynnwood branch logged a query with reference nr PFQ65959 about 2 weeks ago. Still no solution.
I have even got fed up and called this week to give notice to cancel my gym membership. If this matter is resolved promptly I may reconsider....
I am feeling very despondent
Helpful (0)
Replies (2)0
Replies (2)
Planet Fitness's replyOfficial
14 Jan 2024, 06:39Hi, Esther,
Thank you for reaching out.
I understand your frustration with the double billing issue and the inconvenience it has caused in accessing the gym.
Considering your intention to cancel the gym membership, it's crucial for the matter to be addressed promptly.You'll receive a call from o ur senior consultant.
Thank you for your patience.
Best regards.
Thank you for reaching out.
I understand your frustration with the double billing issue and the inconvenience it has caused in accessing the gym.
Considering your intention to cancel the gym membership, it's crucial for the matter to be addressed promptly.You'll receive a call from o ur senior consultant.
Thank you for your patience.
Best regards.
Planet Fitness's reply14 Jan 2024, 06:39
Official
Hi, Esther,
Thank you for reaching out.
I understand your frustration with the double billing issue and the inconvenience it has caused in accessing the gym.
Considering your intention to cancel the gym membership, it's crucial for the matter to be addressed promptly.You'll receive a call from o ur senior consultant.
Thank you for your patience.
Best regards.
Thank you for reaching out.
I understand your frustration with the double billing issue and the inconvenience it has caused in accessing the gym.
Considering your intention to cancel the gym membership, it's crucial for the matter to be addressed promptly.You'll receive a call from o ur senior consultant.
Thank you for your patience.
Best regards.
EB
Esther B's updateReviewer Update
14 Jan 2024, 18:12Do make sure that they do not debit 487.50 again in 25 January. I would honestly reverse the gym premium too and end my relationship with Planet Fitness, without servingnotice. I have had headaches since August when I signed up. Issue after issue
EB
Esther B's update14 Jan 2024, 18:12
Reviewer Update
Do make sure that they do not debit 487.50 again in 25 January. I would honestly reverse the gym premium too and end my relationship with Planet Fitness, without servingnotice. I have had headaches since August when I signed up. Issue after issue