DON'T JOIN PLANET FITNESS!!!

If I could give zero stars to this franchise, I really would! Not only do I have one grievance against this money-hungry company, but two! I relocated from Cape Town back to Fourways at the end of March. Subsequently, I visited Planet Fitness Fourways to advise of the change and to make the Fourways one my home gym until the contract expired. I was assisted telephonically and made to pay a fee of R200 on the spot. At the end of the month, this franchise charged me for both the Plattekloof branch AND the Fourways branch, despite the change that I made! Not only that, but prior to leaving, I updated my Vitality details and guess what, my contract was extended without my knowledge. I wasn't even warned beforehand or shown afterwards how my contract would have been affected. If they were honest people with morals and integrity, then they would have advised accordingly! Since the start of April I have been in a back and forth with them via email because they are not supplying me with their ombudsman so that I can lodge an official complaint. They are also not providing me with the contact number that my lawyer can contact as I am definitely not letting this slide!