Don't Join Planet Fitness

I had a 12-month contract with Planet Fitness, which ended in May 2025. During my final months, I froze my account due to an injury and gave the required cancellation notice. Despite this, I was debited again in July (double).

I called Planet Fitness multiple times and was told they are unable to assist me or answer why I’m being debited months after my contract ended. They refused to cancel my account, even after I sent through my contract and followed their process. Every time I speak to someone, I get a different explanation. I eventually had to go to my bank to reverse the unauthorized charges.

Please help yourselves — don’t join this gym. The customer service is terrible and they make it impossible to leave.