Dont Join Planet fitness

I've been with planet fitness for a few years now and this has happend twice. Incorrect debit order. They have charged me more than twice of my fee as their systems are showing one visit less to the required limit. Now I've phoned the call centre more than 8 times from 3rd of December. Apparently I have more than my required visits on their side but there is an issue with the override on the gym side. I havent received any feedback with that and now I'm left without a gym to go to and half the month is gone to make my visits. I have asked to speak to someone in management to escalate this matter but I was advised by the call center agent that "management dont take calls" what's the point?what are they managing?their computers? Ridiculous, we are customers and human beings, if you are not open to communication then dont have a business that involves a service. If this matter is not resolved soonest please cancel my membership. Really disgusted by the poor efficiency from the "head office" call center agents and "admin" side. I've spoken to 4 agents from the 3rd and more than twice with no help, I've asked them if reporting planet fitness as an inefficient brand will be fair after my incident, they agreed. So that proves everything right there.