Doesn’t even deserve a star.

I called planet fitness head office to cancel my membership on the 14th August 2019 The lady explained to me it takes 14 working days for any payments that we’re giving to the gym will be put back into my account. I waited till the 30 August 2019 and 3 September 2019 to call and find out where my money was. On both occasions not one of the ladies could assist me and give information besides 14 working days.

I’ve been waiting now for 18 days to receive my money back from the company. I called again today and had to explain all over what the situation was, the first time in all theses weeks I was finally given an explanation on why it’s been taking so long.

It’s pathetic in my opinion to have to call a company more than once to find out what’s happening. Planet fitness has been the worst gym I’ve experienced and their costumer s****s are shocking to say the least. I am disgusted by the amount of time it’s taken and frustration I’ve exerted to get helpful information.

I will not recommend this company to any one else.