Do yourself a favour and don't ever sign up with PF, especially not on a partnership program

So since no one who I spoke to at Planet Fitness is willing to hear me out, this is the only platform I can warn others to reconsider 1000 times before signing up with Planet Fitness.

I signed up in January 2020 through a partnership program with Multiply. I was able to gym for about 5 weeks before the pandemic started. I'm a single mom with a toddler, so I could no longer go to the gym as the gym closed the 'creche' section, even before the lockdown started. (I'm totally understanding of this and wouldn't want to expose my child either way)

During the lockdown gym memberships were frozen and no debit orders were deducted. (Contracts were however automatically extended with the same period)

When gyms re-opened, I contacted the gym to enquire about cancelling my contract as I am not able to go the gym with my little one and I also don't have anyone to look after her. They advised that a cancellation fee of R1700 will have to be paid or I can freeze my membership for another 2 months. The lady I spoke to at the time made it clear that it's not the gym's problem that I don't have anyone to look after my child. I opted to freeze my membership hoping that circumstances will change that will allow me to go back to the gym.

Unfortunately, 2 months down the line, the gym still does not allow toddlers to enter the gym, I still don't have anyone that can look after my child but I am still forced to pay membership fee's for a service I cannot use and I was also not allowed to freeze my membership any longer

After sending numerous mails enquiring about the cancellation of the contract, I was contacted by an agent again, although very helpful she advised that if I wanted to cancel the cancellation fee would still amount to R1700 (one would think that this amount would come down as the contract comes closer to its end) and that freezing is not an option because I signed up through the partnership program.

I had no other option then to cancel the contract and pay the R1700 cancellation fee.

So in essence I ended up paying close to R3000 to have the honor of gyming at Planet Fitness for 5 weeks. There was absolutely no compassion or understanding from anyone, to them it's all about the money.