TM
Thapelo M

1 reviews | Active since Aug 2019

16 Apr 2025, 04:52

Do not sign up with planet fitness for your financial and mental wellbeing!

How is it that I’m getting calls from debt collectors to say planet fitness wrote off R3000 from my debt? How? I logged a call in February. If you had an SLA to deal with complaints this would have never happened and you ignore customer complaints. Your debts bombard us with emails and calls for the fact that your staff members take time to respond to queries. This company has bad reviews and they create a negative credit record because of their laziness, lack of empathy. The company has no respect for people! There is no TCF police and there so many violations to ones consumer rights! Now I’m stuck with a contract I’m not happy with and these people are the least helpful. When a person says they can’t afford and you still make sure they are under financial duress! This brand should do better!

0
Replies (2)
Planet Fitness
Planet Fitness's reply22 Apr 2025, 13:10
Official
Good day Thapelo, 

Thank you for bringing this to our attention. 
We’re truly sorry for the frustration and inconvenience you’ve experienced. We understand how stressful this must have been. 
Your feedback is important and will be shared with the relevant teams to help improve our service and response times going forward. 


 Kind regards,
 Planet Fitness Team 

TM
Thapelo M's update22 Apr 2025, 14:01
Reviewer Update
I will await feedback? Hopefully within a week and with proper results