Disturbing experience with manager

Just to be brief, two weeks ago I was having issues with my black tag when I brought a guest for a session at the gym. I was told that my black tag had expired and that I had to renew it. It was an easy process. I was assisted by a gentleman in the sales department around the back and he explained that my monthly premium will increase slightly as of the first of November this year, which was not a problem at all. A week later, I go into the gym (by myself) and had to be manually granted access by this same gentleman (Angelo) and he told me that it shouldn't be a problem when my debit order for November goes through and that the system would update the black tag, reflecting as renewed. It made sense and I went on with my gym session.

Coming back to the day in question, I was again unable to get in and to get into the gym and I was told by Angelo that it is because I had missed Octobers payment. I told him it's not possible because I see the PF debit orders go through every month (including October) and he told me that unfortunately on his system that is not the case. He then told me that I will not be allowed inside unless I provide a bank statement. I told him that was redidiculous and asked if he could let me in while he checks again what the problem could be. He told me that his system is not lying and that my request was not going to happen. I told him that's f*****g insane. He told me to please go away and come back when I have made payment and I said to him that I really do not appreciate the tone and treatment that I am getting from him. I reminded him of our previous encounter and he told me that he does not remember people like me. One can only imagine what that is supposed to mean. After what felt like a long time debating this matter, desperate to get in, I managed to have mini statements sent to me by my bank reflecting the payments for October and November. I showed them to him and he let me in, no apology. As I came around the counter, I told him again that I really do not appreciate the way he handled the situation, treating me like dirt. Trying to explain what the problem might be with my tag, he quickly dismissed me and told me that he can see that I am being overcharged for the black tag but he wouldn't be able tell me why because it's not his problem and that I needed to take it up with the call center. I stood looking at him for a while, in disbelief with the way he was talking to me. As I walked away, (into the gym) he told me never to come there with that attitude again. I turned around fuming and in shock and asked to see the manager and he rep**** by saying that he is the manager. I asked him if he speaks to all his customers that way and he didn't respond. I told him this kind of treatment is just ****** and he told me that he is going to make sure that I never return to this gym again.

When I walked into the ladies locker rooms, I decided to sit down, and share this weird shocking experience on social media because it was just so unbelievable. One of the ladies that saw this happening as she was coming in told me that I should report the matter and I had intended to do so. While I was sitting, a lady named Ashley walked in and told me that I should not mind Angelo because that is how he is with everyone and that it was not personal. She said she was sent to come tell me to go and apologise and if I refused, I would be kicked out of the gym instantly and banned for ever...this could not get any more bizarre! I saw her discomfort as she was talking to me and I told her that I feel like I am in a weird dream.

PF Wanderes was introduced to me by my aunt 3 years ago when I moved into the area and it was also really close to my place of work so it was very convenient. I have since convinced two of my family members who live in close proximity to also join, as the facilities are great and the people who work there are even better. I bring my kids to play sometimes while I have a session and it's scary what they would've experienced if I had brought them in yesterday. I don't know where this Angelo gentleman comes from but the two encounters I have had with him have made me feel out of place and unwelcomed. This was the first time ever that I have been spoken to in such a derogatory manner. It was made very clear that "people like me" are no longer welcome at PF anymore. It's extremely sad that the unity amongst all different people that we are all fighting for in this country is still being undermined by some people. ****** is not just calling a black person the "k" word or a ****** but comes in different forms as well. Being spoken to in a demeaning tone, being dismissed like you don't belong, even a persons body language are all but a few. I was reluctant to think I was going through that at first but after that encounter, I do not want to see another planet fitness again and I really hope that no one who gyms at PF ever has to go through what I went through, reglarless of who they are. I now have to make arrangements to join another gym. The time and admin!!!