Dissatisfied customer !

Good day,

I contacted my gym to cancel my membership because I am no longer staying in the area. I understood that there is a notice period in place, however what I do not understand is why my premium doubled. When I contacted them, I spoke to a lady who told me that I should have read my contract before I signed it and that, my debit order is more because I have not been going to gym so I lost my sanlam discount due to points. I advised that I told the gym I don't live close by anymore, so I am not able to attend the gym and I am on my notice period. We went back and forth on the call and it was apparent that she was not hearing my side of the story and kept on emphasizing that I should have read my contract. I have enjoyed being with the gym but at this point I do not feel that I will ever ever join a planet fitness gym ever again. I called them in December to serve notice and advise that I have moved, but in Jan and now in Feb, they have deducted double my premium because and apparently it is because I have not attended gym.....Yes I have not because I moved, surely that should be on your system. I am highly dissatisfied with this gym facility. Never again will you see me step foot in one!!!