Dissatisfied client

Customer service from their customer service department is pathetic, they have no regard for the customer, if u miss a debit order u will not be able to access the gym till it is paid however, u still have to pay for the month the debit order did not go through and when asking customer service for an arrangement to access the gym u get refused, I feel it is a one sided deal and I was informed if I do not like their policy I am more than welcome to terminate my contract..... I was in shock as I have never experienced service like that from virgin active and the consultant came to my work place to convince me to join planet fitness and like a stupid I left my gym that I was in for +-15yrs to join this pathetic club..... I will never recommend them.... Once my contract is finish I am going back to my old faithfull VIRGIN ACTIVE where I mattered and I was treated like family not just a contract