Dissappointment Review

I am extremely disappointed with Planet Fitness Plattekloof. My wife joined the gym in August 2024, and it was confirmed by both the sales consultant and manager that she would pay a fixed premium for 12 months.

At the end of December 2024, her account was debited for more than the agreed amount without any prior notice of a price increase. She wasn’t informed of this at all, which is unacceptable.

When she approached a sales consultant at the gym for help, he was completely unhelpful and promised to get back to her in a day or two—but never did.

She then contacted customer care, which was equally disappointing. The representative offered no assistance, simply stating that premiums had increased. This is absurd because a verbal agreement is legally binding, and her premium should not have gone up without proper communication or consent.

To make matters worse, another incorrect amount was debited on January 2, 2025. This gym seems more interested in taking people’s money than delivering any level of decent service. Their customer service and sales consultants are utterly useless. This has been a deeply frustrating and disappointing experience.