Dissapointing customer service

I tried to contact planet fitness from yesterday via means of emailing and calling their customer care with regards to cancelations and there was no response. You're telling me that from a chain brand not one person has the time to respond to a single customer? But then when the end of the month comes and they don't get paid then all of a sudden the customer is at fault?! This is an issue that I requested for last year that still hasn't been dealt with. I am honestly so annoyed right now, I don't have Airtime and data to keep wasting trying to contact you people! I never had this problem with Virgin Active. They value their customers.