Dismal customer service with turn around time of almost a month. Their calling number is not even in service...

Good day

Since my wife and I signed up (15 October 2020), the customer service have been **********, discrepancies between the actual contract signed and electronic versions. After multiple request for fixing of billing issues and sending the corrected contract to us electronically, still no solution. Cannot call them on there listed number ***) as this number is not even in service anymore. The turn around time for communicating with them via email is almost a month.

The gym itself is excellent, but the customer service is basically non existent. I cannot believe that PF has such a dismal customer service for such a large corporation. Would not recommend signing up at all. Basically impossible to get clarity and a resolution from them when it comes to your contract.

So disappointed

Regards Daniel