Disgusting treatment of injured customer

<p>My husband was involved in a motorbike accident on 8th June 2016. Once things had calmed down and we realised the extent of his injuries we contacted Planet Fitness to freeze his account. They told us that they can only freeze for up to 2 months. We approached the branch (Meadowdale) and gave them a letter explaining the etent of the injuries and explaining the therapy he would be having going forward. This letter was apparently sent to head office (ref:- ********** ). At no stage does anyone come back to us to let us know the outcome or what is happening regarding my husbands account. The next email we get is the matter has been resolved. Nothing has been resolved because your company are completey useless and really couldn't be bothered about the wellbeing of customers. If you go back and track my husbands gym attendance you will see that he attending gym almost every day during the week, yet you are very quick to continue taking his money when he is going through a difficult time. We recently found out that he will never regain the use of his hand due to the accident and now he is paying for something because it is not in your contract to help a custmer out. I am very disappointed and think it is disgusting the way you go about and treat customers. The saddest thing of all is my husband still wants to continue going to your **** gym.</p>