Disgusting service

Good day everyone. Guys the experience that I have had with Planet fitness Castle gate and their call center is disgusting. I have been trying to cancel my membership with them and went to the Gym to find out out when I can cancel my membership that was in November. I was told that my contract was going to end anyway in January, So, if I wanted to cancel early I would have to pay cancellation fees. I understood this and decided to wait it out until it expires automatically and I have the choice to pay month on month without renewing the contract. I called the call center to confirm this information and I was told that indeed that was also. My membership was R699 and when Went in this amount was confirmed because I was on Vitality point system and had cancelled this system so I was back to paying directly to the gym. Now, this is where things get weird. In December the debit order went off for R945 not R699. When I called them they told me that my premium had increased because I had cancelled my vitality and this was never communicated to me. I called the call center again to find out why this was never communicated to me, they told me that was not their problem and I should take it further with their sales agent why he did not inform me and I should prove that I was not told of this increase. Come January, R1065 was deducted and told that it's due to cancellation like how when the contract is expiring in January so what cancellation are they talking about when I am not renewing the contract. Consider this as a warning guys, when you join Planet fitness record everything and don't just sign but read your contract because wow the service that I received from Planet fitness:Castle gate was appalling and I would not recommend them to any of my friends based upon these premiums.