Disgusting Service !

Disgusting service from Planet Fitness !! I joined Planet Fitness last year September 2019 . I was very happy up to about 2 weeks ago when the club manager approached me while I was training and he told me that I was not allowed to bring my Planet Fitness gym bag into the gym while training .I was shocked because I have through the years been with many fitness clubs and I have never been told that I can not use my gym bag in the gym while training . I told the club manager that I was a motorbike rider and that my rucksack was used for my lunch boxes at work , so I ride with my rucksack on my back and I strap down my Planet Fitness gym bag to the back of the motorbike on the rear seat .I have my gym clothes , shoes , squat belt , water bottle , purse , keys , towel etc in the gym bag , so when I get to gym I put my work clothes in the Planet Fitness gym back , put on my gym clothes and start training .I lock my helmet , gloves , jacket and ruck sack in the gym locker . All this was explained to the club manager and I told him all my goods in the gym bag does not fit into my rucksack . He refused to even listen any further so I kept on training , knowing there was many other members also using gym bags . The next day in the gym I was confronted by the club manager again and we went through the same process .I wrote a letter to the club manager explaining all the above again and also said to him that it was an adverti*****t for the club when I was using the bag , it was not a Virgin gym bag , it was a Planet Fitness bag . I got no response so the next week while I was training I was confronted again in front on many people and I was told that if I kept using my Planet Fitness gym bag he would have no choice but to cancel my contract . I received no e-mails or any other notifications that my gym contract had in fact been cancelled and I also did not sign anything in this regard , neither did I received a contract cancellation form . Tuesday this week , 18 Feb 2020 I sat in the cafeteria area waiting for my gym partner .At 18h00 he had still not arrived and I was scanned in and just as I went through the turn style I was confronted by the club manager and told that I had to leave the club immediately because my membership has ben cancelled . I left and have not returned again and will never again go back to this gym , up till today I still have not received any e-mails of documentation saying my membership has been cancelled , I have not signed any papers in this regard , so , how legal is this ?

I do not even know if they have cancelled my debit order and there has been no communication whatsoever …

I find this absolutely unacceptable that customers are treated this way and I am sure the way things are done is against the law .I am still deciding if I should get legal advise in this regard .