tP
tanya P

1 reviews | Active since Nov 2014

30 Mar 2015, 13:59

disgusting service and payments

I have been with planet fitness on and off now for 6 years<br> i have never experienced such bad service in my life. <br> dont get me wrong there are a certain few that make it a pleasure but sometimes the attitudes are just beyond rude<br> <br> Then the matter of payment<br> I think planet fitness thinks im made of money or i grow it some where cause planet have debit order in place and they take money off not once not twice but 3 times a month to the point where its over R700 a month that i lose out on because there is that debit order <br> <br> an when i phone the call centre or the branch i get snotty comments and a bad attitude<br> <br> I have now decided to cancel my contract and i will never be joining them again

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Replies (1)
Planet Fitness
Planet Fitness's reply31 Mar 2015, 07:48
Official
Hello tanz1404,

We thank you for contacting us with regards to your query.

Your membership fell into arrears due to returned debits on your account, and arrears debits were ran on your account. There is no incorrect debit on your account but every debit order was as per your agreement.

Should you require further clarity or assistance kindly contact our customer care centre.

Yours In Fitness