Disgusting service and attitudd

I know it’s a difficult time for all during this pandemic and initially I was very happy that Plant Fitness understood my situation and were willing to freeze my membership. To my surprise though they debited my account and was rudely told by the call center agent that there is nothing they can do but she acknowledges it was frozen and was never supposed to be debited! How am I supposed to pay for a service I cannot use at this point