Disgusting Service

I got to my normal gym in Springs today. Totally disgusted on the way I was treated on the front desk. Yes, the whole of Springs is down with electricity so I thought maybe that’s why the tag was not registering. Only to be rudely told by the small white blonde Gentleman you are not registered in this gym where did you transfer from. With loads of other members behind me he tells me he cannot find my membership. Asks me to call the call center. Then I said you need to let me in so I call the call center and resolve this issue…I was told that he cannot let me in as I don’t have a membership….How do I need to call the call center???? On calling the call center was told there was nothing wrong the guy spoke to this white guy and he finally let me in…. I did not transfer Planet fitness I opened my membership again at Springs Just Gym cause of calls to join the gym from the call center. The gentleman couldn’t resolve the issue and said that I need to call the call center and resolve this issue of transfer. I did not transfer from anywhere, which part doesn’t he get. Now he told me I will be paying a transfer cost. REALLY…..WHY DON’T YOU KEEP YOUR GYM MEMBERSHIP if I am no longer on the system. I have a contract registered with Just gym from October 2021, before that I joined Planet fitness in 2012 and have been a loyal member since. I even have the old tags from 2012 and now that was also an issue at the Just gym this afternoon. Please can you explain yourself…I am at this gym every day and today was the only issue I had, and all the old staff members know me well. 35 minutes to resolve nothing, besides heres a reference number you can follow up with them in the morning, what the hell is that?????? I left gym today with a lump In my throat in tears all the way home. I don’t even want to return to your gym anymore.