Disgusting service!

What a stressful and disgusting experience it has been! The sales guy wrote down the incorrect debit date and they have collected money from my account more than 5 times within the space of 2 months. When I enquired they said they would reimburse me and get head office to contact me within 72 hours. No one made contact and when I called in, the lady dropped the phone on me. I eventually went to reverse the money from my bank, only to get texts threatening me with legal action. What a joke!