Disgusting Horrible Experience with Planet Fitness where I am not a member

Let me start by saying I spend a decent amount of time outside South Africa and have never been a member of Planet Fitness South Africa.

In March 2023, I gifted my brother and annual membership to Planer Fitness and made a onetime annual payment.

(This hase been re-confirmed after this issue started by the Club Manager and Sale person at the club at the time)

During Feb 2024, I noticed that Planet Fitness had a stop order taking R360 out of my account for 6 months.

(Without my knowledge or authorisation)

Since my Brother was still a member , we inquired with the club he is at and after a little back and forth were told this was a mistake and that we would get refunded.

(At this time we requested and were given all the statements for my brother for review. There is nothing authorising a stop order)

After waiting a week and getting no joy, I went to Nedbank and reported the *****.

They informed me that they had flagged the stop order and were able to refund 3 months (with a fee) and basicaaly anything before this was gone.

At the same time I asked Nedbank if I should close my account and was told not to worry they had blocked the stop order and everything will be OK .(My mistake for listening to them).

At the end of March, while out the country, I noticed that Planet Fitness had taken R2850.00 from my account and immediatly had my brother report this to Nedbank. Since the account is in my name, Nedbank said they needed confirmation from me and would call me.

Over the next month my brother called Nedbank 3 times and was told on all these ocassions that the original number provided the first time he reported the ***** was OK and that they would call me.

I never recieved any calls or had any messages.

I am currently back in South Africa. I closed this account with Nedbank and I am waiting the outcome on getting the Money *****ently taken from me.

No surprise to have the manager at the bank tell me that I should take this up with Planet Fitness where I was NEVER a member and why did my brother not get a "new" number each time he called. (Not the most pleasant experiance)

Based on my experience with Planet Fitness (were I have never been a memeber) I would NEVER become one and if you are or thinking about becoming one, please note you have been WARNED.

As relates to Nedbank, I just called and using the "new" number was told the ***** I reported will take 4 to 6 weeks to resolve. I have requested email confirmation but was told they would not do this.

I have been a loyal customer of Nedbank for many years and personally, the way I was treated and the quality of the service I have recieved has me seriously questioning continueing this realtionship.