Disgusting - Billed without a signed contract

Long story short, I am a victim of *****ulent debits from Planet Fitness. I inquired about the membership but never signed any contract. I spoke to the GM of the club and he was a nice person who said someone will call me to discuss the refund. I received the. All from a lady today who has no clue what was going on. Her note said she must call me due to no contract being signed or something to that effect. Her first question was “did you sign the contract? “. Really? Even though the message said no contract was signed, you still ask me that and I said she should get all the information before calling me. She asked what do I want and I said I want my refund or I will be taking planet fitness up for *****ulent transactions on my account and also for the stress as they handed me over to another company to collect outstanding payment. Then she said she will refer it back to the club and ended the call. Most terrible and ********* service. Is this what you doing these days to keep up the sales?