DISGUSTED, YOU OWE ME MONEY

When lockdown was reduced and clubs were allowed to open again the hours were reduced which made it inconvenient for me to stay at my previous club, I swapped clubs to one closer to home, it stated on their website that NO transfer fees would be charged, I spoke with customer service call centre and they confirmed they would action the transfer immediately and with NO charge. Firstly it took a month for the transfer to occur and my tag did not work. secondly the transfer fee was taken out of my account, and I have contacted and mailed and sent DM on twitter to get my refund. it was even confirmed over the phone that the refund had been actioned. clubs reopened in August. it is now November and I am still waiting for my refund!! THIS IS DIRECTLY COPIED FROM THE PF WEBSITE WILL I BE ABLE TO SWOP CLUBS NOW You will be able change clubs – If you were at a Club close to your office and are now working from home which is not near to your original club, you will be able to swop clubs to one closer to your home, in this case there will be no charge to swop