Disgusted by their service

I'm so fed up with the ****ty service I'm getting from this gym. Last month 19 December I asked to be transferred from MegaClub to Just Gym as it closer to my place, I was given a reference number infact I have 3 reference numbers regarding the same issue. I paid my transfer fee, I filled in new contract and until today I haven't been assisted. Yesterday I was askes to fill in new forms because the first one they don't know what happened to it. What ****ery is that? How many forms/contract am I supposed to complete before I can be transferred to Just Gym. The managers there at Just Gym Centurion Mall (Jandre and Mynette) are not doing anything. I cannot be paying R600 for the gym if I've already paid my transfer fee. Should I be taking up this issue with Ombudsman?

Here are the useless reference numbers I've been given PF ********** and PF **********