TM
Thapelo M

1 reviews | Active since Aug 2019

27 Feb 2025, 22:23

Disgusted by the sales tactics and violations of consumer rights

I believe this company has violated my consumer rights. The right to disclosure of information, right to fair and honest dealings and the right to accountability.

In October I went to check out the silverlakes branch. The sales person showed me around and said the premium per month was 900, I than said I am okay as I knew I wouldn’t be able to meet the financial obligation. My previous gym I was paying R250 cause of vitality. He than said no, we have a joining fee of R999 that you will only pay after paying R99 for the first 3 months and should I want to use my vitality I would forfeit the deal they were offering . The R999 I signed for according to my knowledge was the joining fee and now in February my vitality discount was supposed to kick in. I didn’t mind the rates as I knew I had a % off with my vitality status. The first 3 months went by but I was expecting the joining fee to go off in January and I made provision for it but instead of R999 going off R1082 went off. Again in February R1082 went off and it didn’t make sense. I tried calling their call centre to get an explanation but there was no answer. I than called the branch and was transferred to a sales consultant, strange thing was a person who works for the company could not explain and said the person who signed me up would call me. But nobody did, I texted the sales guy who signed me up. There has been no feedback, I used the WhatsApp number of the company no feedback. Also when I called the call centre, when I press 2 for existing customer, the AI kept saying I’m making an invalid selection, which was also strange. Today I got through to someone after frustration and I’m told I signed a waiver (which was given to me under false promises, I work for my vitality status and keeping active gives me points why give up my privilege) and I’m told my premium is R1082 which includes levies. Levies for what? I told him I can’t afford 800 and he used his tricks. If this is how such a small branch makes its sales, it’s disgusting. As machines are always packed and you must wait to use a machine. I will not be able to meet those financial obligations and I told the sales guy and he said there was another deal

0
Replies (5)
Planet Fitness
Planet Fitness's reply03 Mar 2025, 12:53
Official
Hi Thapelo,

Thank you for reaching out. Our senior consultant will investigate the matter and get back to you promptly. 
Thank you for your patience. 

Best regards, 
Planet Fitness Team. 

TM
Thapelo M's update03 Mar 2025, 19:53
Reviewer Update
Thank you, got the call waiting the outcome
TM
Thapelo M's update10 Mar 2025, 10:16
Reviewer Update
Hi, I need feedback on this
TM
Thapelo M's update18 Mar 2025, 16:15
Reviewer Update
Still no feedback to date!!! Empty promises!!
TM
Thapelo M's update11 Apr 2025, 20:53
Reviewer Update
On 18 March 2025 Dewald who was the sales person called and said this would be resolved. He told me that I should reverse the debit order as it wasn’t supposed to go off. I have since been handed over to debt collectors but according to Planet Fitness I’m not in arrears.

My vitality is only kicking May, I’m supposedly in debt for 3 months, I reported this to planet fitness in February, I followed up.


Planet fitness silverlakes and sales person Dewald will sell you dreams and treat you like *******. Had this been sorted out on time we wouldn’t be here. Now they want me to pay another activation fee where my understanding was that the R1000 was activation! I should’ve stayed with virgin active. Now I must be paying for something I’m not happy with and they have extended my contract period, just to make me “happy” .