Disgruntled Planet Fitness Client - Poor Client Service

I have bee having an unpleasant experience with Planet Fitness. I joined their gym in Lynwood during September 2018. The Supervisor gave me a rebate which included everything (including the tag) when I joined. Since then, Planet Fitness has been debiting my account without my authority for an amount I know nothing about. I have been trying to resolve this with the call centre (Agent20) and the Lynwod Branch without success. The monthly membership fee of R599 has been debited from my account. So far, 5 unauthorised debit orders went through my account since 8/09/208 - 01/11/2019 but I reversed them. No one had the decency to call me to let me know what the debit order were for. They are instead asking for my bank account even though I sent them transactions specifically relevant to them.

I have tried everything in my power to fix this but Planet Fitness is no hearing me.

They have now made a deduction on my bank account of R324 on the 9th of November 2018 without my knowledge or approval. I do not even know what this amount represents. I called the Call Centre and spoke to an arrogant agent called Thaneth who refused to listen to me and is still insisting on me sending them by bank statements. I asked to speak to her Supervisor and she informed me that they do not have supervisors. How is that possible.

I am now unable to access the gym because my tag has been disabled.

I have run out of ideas to a point where I am thinking of cancelling my contract with them.