Disgruntled customer

I joined Planet Fitness at the end of November 2023 and I was supposed to join through Vitality. Unfortunately, my Vitality was not picked up at the time of joining. In December 2023, I spoke to one of the sales representatives at Planet Fitness Sandton Gate to assist me with my query and they said they will get back to me. Nobody called me until I had to travel for my holiday. After Christmas I went physically to Planet Fitness Sandton Gate with the hope to get this resolved. The gentlemen who had initially assisted me came to talk to me and he said he will get back to me with a resolution. Till today, I still have not heard from him. I called the customer care centre to cancel the membership as it has now become a problem. I was told that my account was handed over. Nobody has tried to reach out to me.

I have spoken to two people and there was a Mandla who was assisting me with my query and we exchanged emails. I have been following up and nothing is being done.

I would like Planet Fitness to resolve this issue. Surely you can't want people to have your product and there's no follow through. Their company clearly does not practice Treating Customers Fairly values. To top it all, I was told by their sales consultant to reverse the debit order and then try and resolve it with Planet Fitness. I am done trying to resolve this. And I am not paying the amount of R4,276 that you say is outstanding.