Disgracefull

<p>My daughter Megan took out a Planet Fitness gym contract in Mya of last year 2016. Megan is presently staying withme in Fourways, nearby Fourways Planet Fitness. Megan unrtunately has to leave JHB and move to Nelspruit.</p> <p>Here comes te problem she is facing, "There is not Planet Fitness" branch in Nelpruit area. So "WE" call Planet Fitness Customer Care line: 0861-496-463 an call centre agent answered the call, after we waitied 12.45 minutes for her to do so. I asked to speak to the agents superior ( I have the call recording, which i will share with everyone to hear) the agent put me through to a call centre Manager namely : Cherene...</p> <p>I explained that Megan does NOT want to cancel her contract at R530.00 per month " which i think is a ripoff big time" R530.00 ther are cheaper GYms around thats forsure: Any way I asked if she needs to continue with the contract even thou she cannot go...as there is none in her area, and that she will probably have o join another gym in the area, Nelspruit....</p> <p>THE FACT IS SHE DOES NOT WANT TO CANCEL HER GYM CONTRACT WITH PLANET, she wants to continue with them, BUT THEY DO NOT HAVE A PLANET FITNESS she can go to down there.</p> <p> </p> <p>You would no believe what was siad to us by this call centre Manager: Cherene " I would fire her ass" no help at all. Cherene goes on to tell us that my daughter must pay the fees of R530 monthly regardless of her not using the facilties, and / or pay R2336.30 to get out of the contract....... this will not happen, i will not pay for something that i am not receiving in return. Planet Fitness do not have a branch in Nelspruit, therefore she cannot attend, therefor we will no be paying.......</p> <p>My next stepis to contact my attorney and bring this to his attention...let him handle this bull****...</p> <p>Facebook / Twitter / Wechat...you name it i will publish this complaint so people are aware of this bull**** tha Planet Fitness is selling....... Watch this space...</p> <p> </p> <p>Steve Middleton</p> <p> ********** </p>