AS
Andries S

1 reviews | Active since Feb 2024

15 Feb 2024, 20:20

Disgraceful Company that ****s customers

This is a **** of a company, you sign up with a consultant in the branch, they offer you appealing specials, including the R99 special for 3 months. Upon signing the contract the first month or 2 is billed correctly then all of a sudden the full bill gets charged... where is my 3rd month @R99

That put aside, upon wanting to cancel i am informed that my contract is now a 24 month contract and not a 12 month contract however my and my partner signed up together on the same deal, and her contract is 12 months? So thus my cancelation fee is exclusively high. Paid it nonetheless to get out of this disgrace of a companies membership. Only to find out I am still being billed?

@PlanetFitness contact me and sort your mess out. If you don't take action I will.

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Replies (3)
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Andries S's update16 Feb 2024, 08:18
Reviewer Update
Getting called from an agent regarding the cancelation fee was surprising but I was informed that the cancelation fee was split into 2 payments and that the initial fee of +- R1700 was not the full cancelation, instead they decided to split the payment? Since when does this happen. It's also very convenient that the amount taken now is the same as my monthly gym membership fees?
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Andries S's update25 Feb 2024, 11:04
Reviewer Update
Still no answer?
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Andries S's update17 Oct 2024, 09:57
Reviewer Update
Yet Still no reply or communication...