DISGRACEFUL BUNCH OF *******

Planet Fitness is run by a group of ******* who always supply you with bogus information. I am very disappointed and I will NEVER recommend this disgrace of a company to anyone.

So heres my story, I had started joined the gym in March 2019 at a flat rate of R299/month. Then I get double charged for an ''annual levy". (this was not told to me upon signing up). I was completely disappointed when they provided me with such information.

Secondly, I've recently moved to Johannesburg. I was told that the fee would increase to R550/month. When enquired about this, they said to me that each Gym has different rates (which I dont dispute). Over and above that I was charged for a fee of R300 for transfer of my profile and for a 'new tag'. When I went in to the Gym in Johannesburg, I was told that the current tag (which I used in Durban) will not work at that specific gym. The guy said to me that he will definitely get back to me as soon as he sorts out my tag (I am still waiting up to this day even after calling them a few times).

Thirdly, I wake up this morning to see my account being debited for R603.90 (this is not the R550 agreed upon). When I called to enquire, I was told that there's an annual increase of 10% (Remember, I was not informed about this). My question is, why did they not increase my subscription for the year and few months that I was in Durban? This company is a complete disgrace!

Lasty, I called them in January wanting to cancel my subscription. The guy at the time had told me that because I had only 2months left on my subscription, I could not cancel it (which I said was fine). When I called this morning (about the increased fee), I was told that I have 4 months left and I cannot cancel the subscription. THIS COMPANY IS AN UTTER DISGRACE!

I WILL NOT RECOMMEND THIS COMPANY EVEN TO MY WORST ENEMY!!