Disbute and ******* debit orders

I received a call from planet fitness on the 15th Jan 2021 from a consultant by the namw of Dineo and she tried to help and she was very professional.However i was give options to settle an outstanding amount that i do not owe due principal of the current membership which is apparently on a month to month to date base according to their database.However they chose to ignore the email i sent to them asking for a cancelation or to my current membership freeze to the account as i will not be coming to the gym due to the Covid19 pandemic.They're running away from what they did not do that got us to this situation.The consultant made an attempt to try and explain the fluctuating monthly installment which started in Nov 2020 of R849 that was debited twice on the 16th Nov 2020 and on the 15th Dec 2020 i was debited again an amout of R849 of which my membership fees were before the closer of the gym was R245 or less.The consultant informed that was my membership subscription of which till today i still don't understand how it got to R849?Now in 2021 they debited again an amount of R299 of which i emailed to planet fitness and no communication as yet from them.