Disappointment with Unfulfilled Promised Rewards at Planet Fitness Centurion Gate

Dear Planet Fitness Team,

I am writing to express my disappointment with the unfulfilled promised rewards from my wife's gym membership at Planet Fitness Centurion Gate. She joined your gym in July 2022 as part of a promotion where, if she visited the gym 16 times within an 8-week period and stamped the accompanying rewards card, she would receive a free branded Planet Fitness Kit Bag.

Furthermore, she was also promised water bottles by the sales consultant the day she joined, which we have yet to receive. Despite her regularly visiting the Planet Fitness Centurion Gate and fulfilling her end of the promotion by visiting the gym 16 times within the specified period, she has yet to receive the Kit Bag and the water bottles that were promised to her. We have made numerous queries and have been told that there are stock issues, but we have yet to receive any further information or updates on when we can expect to receive them.

As a loyal member of Planet Fitness Centurion Gate, we have enjoyed using the facilities, but we are extremely disappointed that the promised rewards have not been fulfilled. I would appreciate it if you could look into this matter and provide us with an update on when we can expect to receive the Kit Bag and water bottles that were promised to my wife on the day of joining.

Thank you for your attention to this matter.

Sincerely, Nigel Wil****s