Disappointing Service

I am extremely disappointed at the service that I've received from Planet Fitness The Gate in Centurion. One of the sales representatives (Lamaine) misrepresented a Black Friday promotion to me at the end of November 2024 and gave me incorrect information so that I could sign up with Planet Fitness for 24 months. I only realised after my 1st visit to the gym that all the information he provided was not correct, he probably just wanted to increase his sales numbers. He was not even able to explain the type of contract I'm on, until I had to follow up with him.

I've complained regarding this to the managers at the gym, and to date, no one has come up with a solution to this. Instead, I got double debited on the 31st of December 2024 and have no idea how they even arrived at the two amounts that they debited. I constantly have to follow up, which is annoying. I was told that the manager (Jacques) would call me when he gets back from leave and I'm still waiting for him to call. I followed up again today and was told that he would call me, but I still waiting.

This is frustrating and unprofessional for a brand like Planet Fitness.

I will never recommend Planet Fitness to anyone. Rather sign up with Virgin Active if you ever want to join gym. I was a member at VA for years and now regret leaving VA.

Malebo