Disappointing and unprofessional

I am so disappointed in the service at the Fourways branch. I have been there twice to sort out my membership and debit order. My agreement with KB when I took the contract out is that I would be on the R 99 special for the black tag if i joined on that day. I told him my vitality still needs to be activated, but he said it would be fine when i activate my vitality they would do a switch and i would still be on the special. My vitality was activated and i have been debited twice with the incorrect amount. When we did the switch i confirmed with the consultant that i am taking the black tag as per the previous special and nothing would change , he confirmed "yes this is just a switch to vitality" I have been trying to sort this out for the last three months and every time i come in KB tells me its fine it will be sorted. At the beginning of this month i went to meet with him to make sure this gets sorted, he confirmed he spoke to his manager and they are going to escalate the error with their head office for it to be corrected and the difference in the debit order amount to be paid back. He assured me that the next debit order will be corrected and that he would call me in the week to let me know that this is sorted out. I did not receive any call. I realised that he does this every time, tells me he is going to sort it out and call me when its done but i don't receive any calls or any feedback of what is happening and when my debit order goes off i call to find out from your head office that they have not received anything. I am so tired of continuously having to chase after you guys to correct this. I was so excited to join the gym but after such weak service from your team i cannot wait to cancel my membership. Its sad that you guys go out of your way to get people to join but when they have a query or something to sort out you just don't care. Very disappointing